February 26, 2017

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Roof Cleaner’s Lesson: Put it in writing…before negative press does

Roof Cleaner’s Lesson: Put it in writing…before negative press does

Complaint against roof cleaner picked up by local "Consumer Watchdog"

Is giving your customers instructions to care for their plants after roof cleaning enough to protect you from liability? That’s the debate in a recent newspaper column by a “consumer watchdog.”

A reputable roof washing company was recently targeted by an unhappy customer who complained that his roof-cleaning chemicals killed $600 worth of plants. The customer was so unhappy, in fact, that he wrote a local columnist who picked up the case. The headline: “Clean Kills Green.”

Note: the article mentions the roof cleaner has been in business for over 10 years and the  customer said he was very happy with the roof cleaning itself.)

The contractor admitted that the cleaning solutions possibly killed one plant and likely damaged the others, but states that the homeowner did not follow his instructions for caring for his plants after the cleaning.

The columnist wrote: “My suggestion to (contractor’s name) was that he print those instructions so customers know what to do. If they ignore the advice, it’s their own fault and (he) can’t be held accountable.”

Good advice, but a little too late.

The columnist points out that she believes the contractor is at fault. The question now is which is more expensive…the $600 for new landscaping, or the price of negative press.

 


 

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