February 22, 2017

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What protection? Clogged gutters leaves woman seeking refund from Sears

What protection? Clogged gutters leaves woman seeking refund from Sears

When Barbara Siler’s neighbor and personal gutter cleaner fell ill, she thought she had found a reasonable alternative.

Sears Roebuck & Co. offered a gutter protection system that promised to significantly block the pesky locust tree leaves and pods that persistently clogged the gutters and downspouts on her south Lansing home. She agreed to pay $4,770 for new gutters and a protection system that she believed would keep the water flowing freely without frequent clean

Barbara Siler’s neighbor and personal gutter cleaner fell ill, she thought she had found a reasonable alternative.

“I talked to them about the tininess of the leaves and my worries about that, and they said, “This is going to take care of that for you,’” Siler said.

But, less than one year and two systems later, Siler said she failed to see any protection for her gutters at all.

Hopelessly clogged

During heavy rains last month, water poured over the sides of her new gutters, which already were hopelessly clogged. She blames the stopped-up gutters for causing flooding in her basement for the first time in her 12 years in her home, although many southside homeowners experienced flooded basements during June’s downpours.

To make matters worse, higher ups for the Hoffman Estates, Ill.-based retailer — who  previously had been responsive to Siler’s complaints — stopped returning her emails and calls, leaving her responsible for monthly payments on a new system that wasn’t working and without a resolution in sight.

Siler had doubts about the gutters and original protection system when they first were installed last August. The mesh in the protective covering appeared too loose, leaving gaps that she was sure would allow the thin locust tree leaves to slip through.

By December, Sears agreed with Siler and offered to replace the mesh protection system with a new design — a Leaf Proof system advertised as the most advanced gutter protection system available. The new system had a solid roof that Siler hoped would perform better than the mesh.

Abandon the system

Sears replaced the protection system in May, about the same time Siler’s trees were shedding seed pods that leave a thick coating on her deck and lawn.

The pods quickly clogged the newly protected gutters as well.

At that point, Siler decided to abandon the protection system and instead find someone to clean her gutters the old-fashioned way. But, since the system never worked, she was determined to acquire a refund on the gutter protection.

I contacted Sears last week with Siler’s refund request, and she said a Sears representative called on Tuesday to review her case.

Larry Costello, a Sears spokesman, contacted me Wednesday to say Sears had agreed to refund the cost of Siler’s protection system, although he declined to share the amount of the refund.

“She seems very happy with the resolution,” Costello said.

Siler confirmed she was pleased with Sears’ offer, although she said her agreement with the company stipulated that she not reveal details of the settlement publicly.

 

Sears Roebuck & Co. offered a gutter protection system that promised to significantly block the pesky locust tree leaves and pods that persistently clogged the gutters and downspouts on her south Lansing home. She agreed to pay $4,770 for new gutters and a protection system that she believed would keep the water flowing freely without frequent cleaning.

The original article can be found here.


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